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Contacting MC1

E-mail:

Write: MC1 7 Boyle Crt Sunshine West, Victoria, Australia, 3020 (Melways 40 D5)

Web site: http://mc1.boing.net

Shortcut to site: http://connect.to/amiga

If the MC1 page is out of date you may be on an old site. Simply click on the links above.

If you would like to subscribe to the MC1 mailing list e-mail: MC_1-subscribe@yahoogroups.com

If ordering please send us:

bulletName
bulletAddress
bulletPhone (Home) / (Work) / (Mobile) / (Other)
bulletEmail
bulletThe product(s) you want
bulletThe price of the product(s)
bulletAny special delivery instructions

Payment methods for Australian customers:

bulletBank cheque
bulletPostal order
bulletPersonal cheque
bulletCOD (Cash On Delivery) Australia
bulletCash
bulletPaypal*
bulletCredit Card (via Paypal)
bulletDirect deposit: 

Account name: MC1
Bank: Westpac
BSB: 033-085
Account: 19-7252

Swift: WPACAU2S
Bank Address: 90 Collins Street
Melbourne VIC 3000

Australia

Payment methods for Overseas customers:

bulletPaypal*
bulletCredit Card (via Paypal) www.paypal.me/amiga
bulletDirect deposit into Bendigo a/c ($7 deposit fee): details below
bulletBank cheque/draft ($7 deposit fee)
bulletTelegraphic transfers ($7 deposit fee)
bulletPersonal cheque (conversion & deposit fees apply plus it can take up to 4 weeks to clear)

*Credit card payments must be sent to a residence (no PO Boxes). Verified Paypal buyers are preferred especially for overseas transactions. We reserve the right to reject buyers we can not verify or transactions that look suspicious N.B. A strong E-bay rating is a good way to show us you exist.  

Payments should be in Australian dollars (to avoid extra fees).

If you prefer some other method of payment please ask.

Bendigo Bank Ltd
Account name: Michael Czajka
BSB: 633 000
Account: 119054302

Swift: BENDAU3B
Bank Address: Level Two
Fountain Court
Bendigo
Victoria 3550

Freight

bulletFreight, insurance, COD, packaging and any other charges will be added to the purchase total 
bulletInsurance and registration is normally included on all items
bulletYou will have your order in a few days if the item is in stock
bulletPersonal cheques must clear before goods are mailed
bulletWe can COD Australia wide
bulletOverseas orders welcome
bulletYes you can pick it up yourself (check if we're in first)!
bullet Australia Post is normally used
bulletLarge local orders may be hand delivered

Other Delivery Options

bulletHand delivered Melbourne metro $49
bulletExpress delivery Melbourne and suburbs. Includes simple installation $99

Installation/Service/Support

$49/half hour

Warranty

bulletNew parts come with at least 3 months manufacturers warranty 
bulletWe guarantee second hand parts will work 
bulletIf a product is faulty we will replace it or get it repaired
bulletA product that can not be replaced or repaired will be refunded

Returns*

bulletIf you decide you don't want it for some reason ask us. We are usually willing to exchange it for something else
bulletIf you've ordered the wrong product we will exchange it for the correct one or an alternative product
bulletIf unable to exchange we may refund
bulletPlease contact us if you have a problem

*Re-stocking, handling and freight charges may apply

Pricing Policy

bulletPrices and specifications are subject to change without notice
bulletPrices are in Australian dollars

To convert to the Aussie dollar: Currency converter 

Discounts*
MC1 love to support Amiga user groups. So if you're a member of an Amiga user group don't forget to mention it

*On most items (excluding specials & some second hand goods)

International Customers

To find out the time in Australia: International Time Zone Converter

or Greenwich Mean Time (GMT)

Multi-lingual

Yes we do speak Polish.
Tak mowimy po Polsku.

If you happen to e-mail us in another language we usually use a translating service to try to read it.

Customer Feedback

bulletWe are happy to receive customer feedback
bulletPlease e-mail, ring or write
bulletWe read everything we receive
bulletWe respond to all comments
bulletWe act on most suggestions

E-mail

Sign up for latest MC1 offers and information:

http://go.to/mc1 (or put your e-mail into the e-mail subscription box above)

bulletIf you did not receive a reply please resend
bulletPlease review your e-mail and consider why it did not receive a response before resending
bulletIt is possible your e-mail was swallowed by the spam filter. We correctly identify all but 2-4 e-mails a year. It's not a very common problem. It is usually picked up the next time you resend. We have complete archive of spam so we can extract it if necessary... but need to know it's there.
bulletAdd Amiga or some other meaningful term in the subject line. This makes it easy to separate out spam and non-spam.
bulletMost e-mail is responded in 24 hours... but occasionally it takes 7 days or even longer. If you think we may have forgotten please remind us. Usually we're just checking on availability of some part or might be busy. 
bulletIf we're on holidays the holiday responder is usually on. It means we really are on holidays (in the bush, interstate or overseas). We can not process orders or respond during this time. Please be patient and let us finish our holidays. We usually clear the backlog in a few days.
bulletSometimes we get e-mails with e-mail addresses that don't work, from mail boxes that are full or with spam filters that won't let our e-mail through. We usually make every effort to contact you: resend these using alternative e-mail addresses or try to find an alternative contact method (the more detail you provide the easier it is).
bulletSometimes it is very hard to work out what a person is asking... or it's in a foreign language. It may take a bit longer to respond to such e-mails.

Customer Service

If the preceding sections have not solved your problem please contact us and discuss it.

Intellectual Property
You are welcome to use pictures and information that are ours. We reserve the right to withdraw this permission.

If you use our stuff please put up a link or recognise us in some way.

Errors
If you notice an error on the web site please inform us and we'll fix it ASAP.